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Why do I need to verify my account?
As a professional marketplace, it's critical for us to confirm the identities and contact information of our authors. This provides a trusted environment for our customers and authors to conduct business, and maintain the success of our community.
As an Envato author, you will be required to complete an Author ID check to verify your identity. You will need to do this before you will be able to upload items and earn money with Envato.
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What happens if I don’t complete an ID check?
Unfortunately, if you do not wish to complete an ID check, or are not able to be successfully verified, you will not be able to continue earning as an Author on our platform. This is to ensure the safety and security of both authors and customers on Envato.
Completing your ID check is a required step to ensure a safe and secure marketplace. You won't be able to upload items and earn money until your account is verified. You can complete the process at any time by visiting your Author Profile.
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Is my information secure?
The security of information you provide is our #1 priority and we use multiple safeguards (technical, procedural, and physical) to ensure the safety and integrity of your data.
Our Author ID check process is backed by one of the world's leading end-to-end ID verification solutions, Veriff. Veriff has implemented privacy and information security requirements to ensure appropriate handling of sensitive information, and you can view Veriff’s Privacy Notice here: Privacy Notice.
The collection and processing of any identity data is undertaken in accordance with our Privacy Policy and any additional privacy notices or collection statements made available to you during the identity verification process.
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What happens to my personal information after the check?
Envato does not collect your ID or selfie images or the biometric information that is collected. This information is collected by Veriff, who process all information in accordance with their Privacy Notice. While Veriff will not share your biometric information with us, it may share with us your government-issued photo ID document and your “selfie” in order to satisfy our data retention obligations.
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Will my ID information be shown publicly?
Your ID document is not shown publicly and is not visible to anyone except verification staff for the sole purpose of your verification. In the case where you have identified yourself or business entity as a Trader, limited verified information is displayed on your Market profile only to customers based in the EU, as required by the Digital Services Act.
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I am trying to complete the check but it shows an error or crashes - what is going wrong?
Please make sure you are using a device with a camera (such as a laptop or a smartphone) and a supported browser (Chrome, Safari, Firefox, Microsoft Edge).
Some other things you can try if the issue persists are:
- Ensure you are using the default camera for your device
- Ensure your browser has access to your device camera
- Try using a different browser, or incognito/private browsing mode (to avoid issues with cookies/caching)
- Try using a different device
Please DO NOT send images of your ID via email.
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Why isn’t my government-issued ID supported by the verification system?
We cannot verify all types of ID from all countries - some authors may have the option to use their ID card or driver’s license to complete their check, while others will need a passport.
Some examples of IDs that may not be supported include:
- Handwritten IDs
- IDs that are still valid but have been superseded by newer versions (e.g. older, simple ID cards that have been superseded by newer, “smart” ID cards)
- Alien/refugee passports
- Digital IDs.
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My Envato account uses my company name / I operate as a partnership - how can I complete verification?
If your Envato account is operating as a business, you can select the Business Verification option to complete your verification check. You will need to upload a copy of your company registration details. The name of your company/entity that you have entered in your general payout information must match exactly with the name on your registration document.
Please note that you will still need to enter a personal full name as the account holder and on your Tax form with Envato, even if you are operating as a business.
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How will I know if I have successfully completed the check?
You will receive an email when your check has been processed - this may take up to two weeks after you complete your check.
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My ID is expired, can I still use it?
Unfortunately no, you must have a valid and current government issued ID to complete the verification process.
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I am under 18, can I complete an ID check?
Unfortunately as per our Author Terms, Envato’s sites and services are only available for those over the age of 18.