Summary: Here are the key areas to be aware of when it comes to the Sign in Verification process for your Envato Account, including step-by-step instructions and some frequently asked questions. At Envato, we take our users account security very seriously. One of the ways we protect your account is through Sign In verification, a feature to make sure that the person who signs into your account really is you.
How Does Sign in Verification Work?
What Do I Need to Do to Verify My Sign in?
How Do I Verify My Sign in?
Is Sign in Verification Going to Keep Happening Every Time I Sign in?
I’ve Been Waiting Patiently But Haven’t Received My Passcode Email Yet.
What Happens if I Don’t Have Access to my Envato Account Email Address Anymore?
How does sign-in verification work?
Whenever you sign in to your Envato account, we perform a number of checks against various trust signals. These signals determine whether to proceed with the sign in as normal, or whether to start a verification process.
What do I need to do to verify my sign-in?
If we need you to verify your Sign In, you’ll be directed to a page asking you to enter a passcode. Our system will automatically email your unique passcode to the email address associated with your Envato account.
How do I verify my sign-in?
- Simply copy the passcode from the email that you have received which will look like this:
- Paste it into the authentication page which will look like this:
- Click Authenticate and you’re done!
- Once we’ve verified your Sign In, you’ll see the following page to confirm you’re now verified:
Is sign-in verification going to keep happening every time I sign-in?
It depends. Once you've successfully verified a Sign In, our system will remember this as an Authorised location. The next time you try signing in from the same location, we won't ask you to enter a passcode.
In the off-chance that you try to sign in from a new/different location, we'll ask you to enter a passcode again. Don't worry, we'll remember this new location too - so there'll be no need to verify the new location a second time.
I’ve been waiting patiently but haven’t received my passcode Email yet.
The verification email containing your password should arrive within 10 minutes of your sign-in attempt. If you’re still waiting, there could be a couple of reasons:
- Was the email sent to your Spam/Junk folder?
- Are you checking the right email address? Your passcode will be sent to the email address entered into your Envato Market account.
- If you have a custom email address, is there any server-level filtering that could have prevented delivery of the email?
- Very occasionally our emails will be rejected by your host’s server. Please contact our Support Team if you believe this is the case.
What happens if I don’t have access to my Envato Account Email address anymore?
Your email address is the primary contact method for any security related communication, such as password resets and sign in verification. It is important you keep your email address up-to-date at all times.
If for some reason you can’t access the email address we have on record, please contact our Support Team for assistance in recovering your account.
To further protect your Envato account, please follow our guidelines on password security.