A sale happens when an item you're selling on Envato Market has been purchased - Congratulations! Sales are recorded on your statement along with information to tell you exactly which item was purchased and the amount it was purchased for.
A purchase happens when you buy an item licence from an author selling on Envato Market. The total price paid by the customer is made up of the licence price which is paid to the Author, and a payment for Envato’s customer services called a Buyer Fee. Using the shopping cart you can make multiple purchases in a single checkout.
An order is made up of one or more purchases. Every time you complete the checkout process on the Envato Market, we assign an order ID to all transactions that were completed as part of the checkout process.
For example if you have purchased multiple items in a single shopping cart, the item licences and buyer fees will all have the same unique order id. Your order may also be subject to a handling fee charge, depending on your payment method and order total.
When you add credit to your Envato Market account it is converted by your payment provider from your currency to US Dollars. We then convert those US Dollars to Envato Credits. Envato Credits are the virtual currency on Envato Market and one (1) Envato Credit is equal to one (1) US Dollar.
Any time you add these prepaid Credits to your account, it will show up as a credit on your statement. The expiry date listed beside that credit indicates when your Envato credits will expire, but you can extend this expiry date by sending a request to Envato Support or by adding further credits.
A payout is when you request a withdrawal of your Envato Market earnings. This is shown as a payout on your statement.
Reversals & Refunds
A reversal happens when a purchase is refunded or reversed as a result of a chargeback. A reversal always appears on a customer's statement along with an accompanying credit note. For some types of refunds such as author-initiated refunds, the author’s statement will show the reversal and the related credit note.
In other cases, when the refund is marked as a ‘goodwill’ refund from Envato, the author’s statement and balance will be unchanged and the credit note will be generated from Envato to the customer.
When a new user clicks a referral link (generated through the Envato Market Affiliate Program) with your account details and has not previously followed a referral link, then signs up for an account and purchases an item (or adds credit) via any of the Envato Market sites, you will receive a commission equivalent to 30% of that person's first credit or purchase.This is displayed as a referral on your statement.
A receipt is generated when you add credit to your Envato Market account in exchange for Envato credit.
An invoice is generated for the sale of every item or service on Envato Market. The Invoice will show the following information; date, invoice ID, order ID, sellers details, customers details, item details (The details of the item purchased (Including Item name, Item ID, licence type, size if applicable (eg photodune), and item price)), total (in USD). For convenience, services to authors are aggregated into a single monthly service fee invoice.
Service Fee Invoice
Your statement is a list of all transactions and any activity that has altered your account balance. It contains information on all your sales, purchases, credits, withdrawals, changes to exclusivity, referral program earnings and reversals.
A credit note is when a reversal of an invoice occurs (negative invoice). When an invoice has been generated and the transaction is cancelled or voided a credit note is issue to support it.
Prices & Fees
When you make a purchase, the total price you pay will be made up of the Item Price for the item license, and Envato’s Customer and Handling Fees (if applicable).
When you make a purchase, the price paid for the item license to the author of that item is called the Item Price.
A handling fee may apply if the “Buy Now” (PayPal) payment method is used. Handling fees are charged per order (not per item).
This is the price you see on an item page, and includes the Item Price and Buyer Fee.
When you make a sale on Envato Market, you are charged an Author Fee by Envato for use of our platform and services. The Author Fee rate we charge is dependent on whether you sell exclusively with Envato Market, and the volume of sales you’ve made. The volume is measured as the total list price of those items for all time.
When you make a purchase on Envato Market, you will be paying the Author of the item for their work, and a Buyer Fee to Envato for use of our platform and services. This includes services like 24/7 customer support, fraud protection, and item quality control.
Note: Skrill is no longer available as a method of requesting withdrawals.
A Skrill transaction fee of $10 is charged by Envato for each withdrawal requested. This fee will appear as a separate line item on your monthly Service Fee invoice for the month your withdrawal is processed.