Review Process FAQs

Why was my item rejected?

There are a number of things to look out for when preparing an item to sell to Envato. Check out the most common item rejection reasons we come across during the review process, top tips for submitting an application for Envato Elements and the three characteristics of creating a successful portfolio - including examples.

Most importantly, please ensure you have reviewed and understood our Item Quality requirements, which include:

• Item Presentation Requirements - for help with cover images, previews and watermarking
• Item Information Requirements - for help with titles, tags, metadata, and descriptions
• Technical Requirements - for Item specific requirements, especially for complex items like Themes and Code
• Legal Requirements - for information on your responsibilities and what you can and can't do

Can I get feedback on my hard-rejected item?

Building great items can take a lot of care and a lot of work. Getting just one item over the line can seem hard. We can assure you though, the Quality and Review Team's main objective is to get more high-quality items onto our platforms.

We understand that this can feel disappointing and frustrating and that the rejection and feedback process can seem time-consuming and disheartening. However, with the current queue sizes, this just isn’t possible and is not a sustainable benefit we can offer. So any hard-rejected item won’t contain any feedback and this cannot be resubmitted.

We would strongly encourage you to review our most common item rejection reasons and to seek the thoughts and feedback from fellow authors via the Envato Forums. We have a pretty large author base of super talented and creative people, so we encourage you take on board their firsthand feedback to get your item/s across the line. 

Why was my item removed?

If we remove an item of yours after it has been published, we will always send you an email explaining the reasons why.

Items can be removed for a variety of reasons, for example;

• too many variations of similar/duplicate items
• we received a complaint 

If we remove an item of yours after it has been published, we will always send you an email explaining the reasons why.

What are 'Item States'?

On Envato Market, your item could be in one of the below item states;

Approved/Published: Your item is live and for sale on Envato, Congratulations!

Soft-Rejected: Your item requires only minor changes or improvements in order to be approved. The reviewer will provide you with instructions on how to update your item so that it is suitable, and then you can resubmit it for review again. Be sure to make the requested updates before resubmitting the item so you don’t wait unnecessarily.

Hard-Rejected: This means that during the review process, regrettably your item was deemed not suitable for Envato. Hard-rejected items cannot be resubmitted.

Soft-disabled: Some time after your item being published, we may be alerted to an issue with it and need to remove the item temporarily. You will always receive an email with the reasons for disablement, and how you can fix the issue. You can resubmit a soft-disabled item through your Hidden Items page, after making the requested updates.

Hard-Disabled: Some time after your item being published, we may be alerted to an issue with it that requires your item to be removed permanently. Hard-disabled items cannot be edited, updated or submitted again. You will be notified via email with the reason for hard-disablement.

Are you a Graphics author on Envato Elements?

For Graphics on Envato Elements, you upload these items via a different system, and so some terms are different.
Draft: You can upload an item but not press submit to the reviewers; this will keep the item as a draft until you are ready to submit it.
Changes Required: Either during review or afterwards, your item requires some changes before it can be approved on Elements. These items can be resubmitted once you have made the requested changes.
Rejected: Unfortunately your item has been deemed not suitable for Envato Elements and it cannot be edited, updated or submitted again. If the item was removed after it was published, this means we may have found a problem with it that caused it to be removed. In this case you will receive an email explaining the reasons, and the item will be in the ‘rejected’ tab of your Elements dashboard.

How long does it take to review my item?

There’s nothing more we want than to see your item live and make sales. All items are subject to review and so there is a review queue that all items work though. Whilst the queues vary in wait time, you can click here to see the average of last week’s queue times.

Please view how to best get through the review process for more information.

Can I resubmit a hard-rejected item?

If an item is hard-rejected, it must not be resubmitted. Regrettably, the item has been assessed as not a good fit for Envato.  Submitting hard-rejected items puts your upload rights at risk.

Please view how to best get through the review process for more information.

My item was soft-rejected but I don’t understand what I need to do?

If soft rejected, feedback about the item will be provided to you through an automated email and notes in your Author Dashboard. This means that your item is almost ready to go, however it still needs a few more changes before it can be published!

Please view how to best get through the review process and resubmit your item for more information.

Why has my item disappeared?

The default email setting on your account for your review results is a summary email once per day. 

You can change how often you receive email notifications about your item review outcome within your Email Settings page, including if you want to receive an email for each item.

I have noticed a mistake, how can I edit a Pending Item?

This is not possible. As it may also affect the outcome of the review, the only way is to delete this and resubmit this again. To resubmit your item:

• Login to your Envato Account.
• From the Author Dashboard, click the 'Hidden Items' tab.
• Open the item by clicking on the item title.
• Click Edit, then Submit to update.

The item is then reassessed and published if it meets the feedback criteria provided by the Quality team. Please view how to best get through the review process for more information.

What happens after the review process?

Once your item has been reviewed and approved, it becomes available for sale on Envato. You can track the performance of your item and manage your sales on Envato by accessing the tools and resources available going forwards.

You can also get an insight into average earnings and when you can expect to start earning from your items in this new item expectations guide based on our Envato platforms.

Some authors are invited to sell their items through Elements and Placeit too. If you’re keen to be considered, apply here.