If you are an Author established or with residence in the European Union (EU) and your items are offered to consumers located in the EU through Envato Elements and/or Envato Market (the Services) as part of your business activity, these Additional Terms apply to you under the EU Platform-to-Business (P2B) Regulation. If these Additional Terms conflict with other provisions of the Author Terms, these Additional Terms apply.
Complaint handling
Envato has an internal complaint handling system, available free of charge. You can make a complaint about:
- our compliance with the P2B Regulation,
- technical issues directly related to our Service, or
- our conduct or measures that directly affect your use of the Service.
Complaints are submitted through Envato Author Success and are handled within a reasonable time, taking into account the complexity of the issue. Each complaint is reviewed individually, and you will receive a clear outcome in plain language.
Mediation
If a complaint cannot be resolved internally, you may request mediation. If we agree to mediate, mediation will be conducted in good faith in line with the P2B Regulation. Envato works with the Centre for Effective Dispute Resolution (CEDR), which provides a choice of at least two independent mediators, accessible remotely.
You are not limited to CEDR mediators — we may also agree on another mediator. Each party covers its own legal fees, and Envato will pay a reasonable share of the mediator’s fees. Mediation is voluntary and does not affect your right to start arbitration proceedings at any time.
Suspension, termination, and item removal
Envato may restrict, suspend, or terminate your participation as an Author on the Services. The grounds on which we may act in those situations remain those set out in the applicable Author Terms.
- Termination: If we terminate your access to the Services as a whole, we will provide at least 30 days' prior notice by email or an in-account message, with a statement of reasons, except where an applicable legal obligation or imperative reason under applicable law prevents it, or where we can demonstrate repeated infringements of the Author Terms.
- Suspension or restriction (including item rejection or removal): If we restrict (including Item rejection or removal) or suspend your access to the Services, we will provide you with an email or an in-account message, at or before the action takes effect, with a statement of reasons setting out the specific facts or circumstances and the policy or terms relied on, and information on how to use our internal complaint-handling process. If we are required by law to act immediately or need to address an unforeseen and imminent risk (e.g., fraud, malware, data/security or safety risks), we may take these actions without prior notice, and in that case we will send the statement of reasons without undue delay after the action and may omit legally restricted details.
Changes to the EU Author Terms
If we make changes to these EU Author Terms, unless applicable law permits us to provide no notice or a shorter period of notice or the changes are non-material (e.g. editorial or administrative updates), we will give you:
- At least 15 days’ notice for material changes.
- At least 30 days’ notice if the change requires you to make technical or commercial adjustments.
If you do not agree with the changes, you may cancel your Envato account before the changes take effect.