Item(s) submitted can be flagged by the Quality Team as ‘Special Circumstance’. This label means that the item has been temporarily moved to a special queue, and it may take longer for the review process to be completed. Your understanding and patience is appreciated during this time
This situation can occur if you have bulk uploaded a large number of items or, if your item is particularly complex and may take additional time to review.
This process is necessary to avoid potential delays for all authors while the Quality Team progressively review bulk items or gather more information about your item. As an author, no further action is required if your item is assigned this label.
When will I be updated?
The Quality team will keep you informed of the status of your item(s) during this process. The current average review wait times can be viewed here. As your item(s) are flagged as ‘Special Circumstance’, you should expect the review to take longer than the average wait times.
Please note: The Help Team are unable to provide any specific information regarding when your item(s) will be reviewed.