If you believe that your account has been compromised or accessed without your authorization, please contact the Envato Help Team immediately.
If you can log into your account:
- Change your password.
- Change the password to the email address associated with your Envato account.
- Verify your other account information.
If you are unable to log in:
Please contact the Envato Help Team with the following information:
- Your username
- The time and date of your last successful login
- A description of the unusual activity
- The names of your latest purchases
- Details of recent payment withdrawals (E.g. Withdrawal amount and email address or bank details attached to the payment)
Please note: We do not permit account sharing as stated in our member terms and conditions.